Frequently asked
questions.

Everything people ask us, collected from across the site. Each group links to the page with the full context.

Pricing View page →

Is there really a free plan?

Yes. The web editor is free: proofreading, explanations, and word lookups, with no card required.

How is the institutional plan priced?

By organization size and deployment model (cloud, sovereign cloud, or on-premises). Book a demo and we will scope it with you; government and education have dedicated tracks.

Do institutional plans include the add-ins and extensions?

Yes. Every surface is included: Office add-ins, browser extensions, Google surfaces, the Windows app, and the API and SDK.

AI agents View page →

Which agents are available today?

Paraphraser, Summarizer, Expander, Tashkeeler, Humanizer, AI Detector, Email Writer, and AI Chat, all inside the editor's AI panel. Agents that transform text work on your selection or the whole document.

Do agents change my text automatically?

No. Every agent produces a suggestion attached to the text it would change. You review it, then accept, copy, or ignore it. If the document changed while the agent was working, the suggestion is skipped rather than misapplied.

How is agent usage billed?

Through AI credits included in paid plans. Each request is checked against your balance before it runs, so usage is predictable for individuals and administrable for institutions.

Proofreading View page →

What are the 12 error types?

The engine distinguishes 12 error classes, surfaced in the editor as 8 color-coded categories: spelling, grammar, morphology, semantics, style, punctuation and formatting, proper names, and institutional style guide violations. Sub-checks include quotations, dates, and numbers.

How accurate is Arabic checking compared to Word?

On the company benchmark sentence, Microsoft Word flags 2 errors; WriteX flags 6, each with the grammatical rule explained. Arabic morphology and semantics are simply not modeled by generic checkers.

Style guides & governance View page →

Can different teams have different style guides?

Yes. Guides are assigned to team members, so the newsroom, legal, and social teams each write under their own rules, while admins manage everything from one screen.

What does 'derivation' mean for a style guide?

Each guide starts from a national writing standard (for example Saudi Arabia's official conventions) and you override from there, so you configure only what makes your institution different.

AI writing tools View page →

Does paraphrasing change my meaning?

The paraphraser is built to preserve meaning while changing form. You always see original and suggestion side by side, and nothing is applied until you accept.

Entity intelligence View page →

Can we add our own names and terms?

Yes. The institutional dictionary and name lexicons let you register executives, brands, and place names so they are enforced exactly as approved, and never flagged as errors.

Learn as you write View page →

Do explanations work in both Arabic and English?

Yes. Arabic corrections explain in Arabic grammatical terms; English corrections explain in plain English. The interface itself is bilingual.

Team analytics View page →

Can analytics be exported?

Yes. Dashboards export to reports for management reviews, and the same numbers are available per team and per writer.

Is individual writer data visible to everyone?

No. Writers see their own statistics; managers see team and organization rollups according to the roles your admin configures.

Integrations View page →

Where do I install the Office add-ins?

From Microsoft AppSource, or directly inside Word, PowerPoint, and Outlook via the built-in add-in store. Search for Lisan, sign in, and the task pane is live.

Is there an API for batch or pipeline use?

Yes. The REST API takes text and returns classified corrections; the JavaScript SDK embeds live checking in your own web systems. Both are available on institutional plans.

Languages View page →

Which language is checked when a document mixes Arabic and English?

Both. The engine detects the language per passage and applies the right rule set, so bilingual documents, common in Gulf institutions, are fully covered.

What exactly did the Correcto acquisition add?

A shipped Spanish writing assistant (web app, Chrome extension, Word add-in), purpose-built Spanish correction and NER models, tone and formality technology, and the team behind them. Spanish support in WriteX is built on that foundation.

Are more languages coming?

Yes. The engine is language-modular, and the roadmap adds languages based on institutional demand.

Deployment & security View page →

Does on-premises WriteX phone home?

No. The on-premises deployment keeps documents, models, and analytics inside your network. Updates are delivered as packages your team applies on your schedule.

Can the product carry our own name?

Yes. White-labeling is available for institutional deployments; the Saudi Electricity Company runs its customized copy as Faseeh.

The technology View page →

Is WriteX built on a third-party LLM?

No. The engine is Lisan's own Relay Architecture: 32 specialised AI components developed in-house, which is why it runs on-premises, responds in real time, and explains every correction.

Get WriteX View page →

Do all surfaces share the same account?

Yes. Sign in with your Lisan account anywhere; your style guides, dictionaries, and statistics follow you.

How do institutions deploy at scale?

Office add-ins and browser extensions deploy centrally via your management tooling, and the engine itself can run on-premises. Your IT team gets a deployment guide during onboarding.

Government View page →

Can WriteX run inside a government network with no internet access?

Yes. The full engine deploys on-premises, including models and analytics, and is efficient enough to run without GPU infrastructure.

Enterprise View page →

How do we roll WriteX out to thousands of employees?

Deploy the Office add-ins and browser extensions centrally, assign style guides to teams, and manage everything from the admin console. The engine scales horizontally; the SDK covers your internal systems.

Media & publishing View page →

Does WriteX work inside our CMS?

Yes. The browser extensions check any web text field, and the SDK embeds the engine directly in a custom CMS with your style book attached.

Education View page →

Is there special pricing for education?

Institutional education plans exist for universities and schools; contact us with your cohort size and we will quote accordingly.

WriteX vs Grammarly View page →

Can we run WriteX and Grammarly side by side?

Technically yes, but teams consolidate quickly: one engine, one style guide, and one analytics view across all three languages beats maintaining two subscriptions.

WriteX vs Microsoft Editor View page →

Do we have to leave Word to use WriteX?

No. WriteX is a Word add-in from AppSource: a task pane beside your document with the full engine behind it.

WriteX vs LLM chatbots View page →

Can WriteX and an LLM work together?

Yes, and they often do: teams draft with an LLM, then run WriteX as the compliance and correctness gate before anything is published or sent.

Grammar checker View page →

Is this really the production engine?

Yes. Text you type here is checked by the same WriteX engine that serves app.lisan.com; the suggestions and explanations are its real output, not a canned demo. The page demo is capped at 1500 characters; the full editor has no such limit.

Is my text stored?

No. The demo passes your text to the engine for checking and returns the suggestions. Nothing you type on this page is saved to a document or used to train anything.

Does the free checker handle English and Spanish?

The on-page demo checks Arabic, WriteX's flagship language. The full editor also corrects English at sentence level and Spanish through the Correcto models; start free and try all three.

Hijri date converter View page →

Which Hijri calendar does the converter use?

Umm al-Qura, the civil calendar of Saudi Arabia, via the browser's built-in Intl engine. Religious observance based on moon sighting can differ from the civil calendar by a day.

Number to Arabic words View page →

What does لا غير mean at the end?

Literally 'and nothing else': the traditional closing on cheque and contract amounts that prevents anything being appended to the figure.

Tashkeel remover View page →

Does removing tashkeel change the meaning?

The letters stay identical, but ambiguity returns: عَلِمَ and عُلِمَ both become علم. If you need the reverse, selective tashkeel that marks only ambiguous words, that is a WriteX writing tool.

Word & character counter View page →

Does tashkeel change the word count?

No. Diacritics attach to their word under Unicode word rules, so a fully vowelled word counts exactly once, and character counts include the marks only in the character total.

Arabic grammar & writing glossary View page →

What is the difference between full and selective tashkeel?

Full tashkeel vowels every letter, which suits teaching material and speeches. Selective tashkeel marks only the words a reader could misread, keeping ordinary prose clean. WriteX offers both as one-click transformers.

Why does Arabic need a morphology category?

Arabic builds words from roots and patterns, so a word can be spelled plausibly yet built wrongly, like an incorrect plural pattern. Spelling lists cannot catch that; morphological analysis can.

What does linguistic safety mean?

It is WriteX's headline quality score: the share of text free of detected errors, tracked per writer, team, and organization in the analytics dashboards.

WriteX View page →

What is WriteX?

WriteX is Lisan's AI writing assistant: an educational proofreader that checks Arabic, English, and Spanish across 12 error types, enforces institutional style guides, and reports language-quality analytics. It runs in a web editor, Microsoft Office, browser extensions, Google Docs and Gmail, Windows, and via API and SDK.

Is WriteX free?

The web editor has a free tier so anyone can start writing immediately. Institutional plans add style guides, team analytics, admin controls, and deployment options; contact us for a demo and pricing.

Which languages does WriteX support?

Arabic is the flagship, with the deepest coverage anywhere: spelling, grammar, morphology, semantics, tashkeel, and named entities. English includes sentence-level correction. Spanish joined through the Correcto acquisition, with purpose-built Spanish correction models.

How is WriteX different from a chatbot?

Chatbots rewrite text and cannot tell you why. WriteX classifies each error, shows the rule behind the fix, keeps your text under your control, and can run entirely on your own infrastructure. It is real-time, explainable, and auditable.

Can WriteX run on-premises?

Yes. WriteX deploys to the cloud, sovereign clouds, or fully on-premises, so ministries and enterprises keep every document inside their own perimeter. The engine is efficient enough that no GPU farm is required.

Product tour View page →

Can I try WriteX before buying?

Yes. The web editor is free to start: open it, paste text, and see the corrections immediately. Institutional features like style guides and analytics are demonstrated in a guided demo; book one from the contact page.

Does the product work in Arabic and English at the same time?

Yes. The engine detects the language per passage, applies the right rule set, and the interface itself is bilingual with full RTL support.

Every word your institution writes, checked.

Official letters to social posts, Arabic to English to Spanish. One assistant that proofreads, enforces your style, and explains every correction, wherever your teams write.

12 error types · Institutional style guides · Works in Office, browsers, and the web editor